- General Information
- Manufacturer
- Palo Alto Networks
- Manufacturer Website Address
- http://www.paloaltonetworks.com
- Brand Name
- Palo Alto
- Service Name
- Premium Support
- Product Type
- Service
Palo Alto Networks ® understands that maintaining your security infrastructure is a mission critical task. Our customer support and maintenance programs are designed to ensure that traffic flows smoothly and securely across your network. When problems arise, our dedicated support services team will quickly and proficiently resolve any deployment questions or challenges that may arise.
As an industry leader, our comprehensive set of support services underscores our commitment to the ongoing success of your Palo Alto Networks deployment. With business critical customer support options, 24x7 availability, and a global network of support centers and parts replacement depots, organizations of all sizes and complexity around the world rely on Palo Alto Networks Customer Support for prompt and dependable service.
- Service Information
- Service Main Type
- Exchange
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts
- Service Description
- 9x5xNext Business Day
- Service Details
- Monday 7 am to Friday 6 pm PT (24x7 for Severity 1) access to technical assistance centers:Support engineers are available to assist with issues around the clock.
- Priority response to support inquiries: Whether submitted by phone or online, premium support customers receive priority access to available customer support engineers.
- Technical Account Management: An optional subscription-based extension of the Premium Support program that provides dedicated customer advocacy for customers with unique or complex support requirements.
- Next-business day ship parts and hardware replacement: Provides fast turnaround for hardware replacement. For an additional fee, hardware replacement services can be upgraded to 4 hour ship, or onsite spares for immediate replacement of failed hardware. For US Customers only, 4 hour RMA provides an optional fee-based service for rapid RMA turnaround.
- Provided Support
- Parts Replacement
- Replacement
- Technical Account Manager
- Phone Support
- Service Location
- Service Depot
- Service Duration
- 1 Year
- Product Supported
- Palo Alto Panorama 1000 devices