- General Information
- Manufacturer
- Arcserve
- Manufacturer Website Address
- http://www.storagecraft.com
- Brand Name
- StorageCraft
- Service Name
- Premium Support
- Product Type
- Service
As an add-on feature for perpetual licenses with active Standard Support, Premium Support features after-hours emergency-level support and contact by the technical support team within two hours for any emergency-level support case submitted. Please note that after-hours support is in English only. Premium Support is not available on ShadowProtect® IT Edition or MSP licenses.
- Service Information
- Service Main Type
- Technical
- Service Sub Type
- Electronic
- Service Description
- 24x7x1 Hour
- Provided Support
- Emergency Telephone Support
- Phone Support
- New Releases Update
- Web Support
- Emergency Email Consulting
- Web Knowledge Base Access
- Email Support
- Service Response Time
- 1 Business Day - Phone Support ; severity high
- Service Duration
- 1 Year
- Product Supported
- ShadowProtect SPX (Windows - Virtual Server) - 12 virtual machines
